Refund Policy
We want you to be genuinely happy with BudgetFLEX™. Try it first, and if a purchase isn’t right for you, we’ll refund it — any time within 30 days of your purchase.
Any reason, no conditions
No justification required, no qualifiers, no exceptions — details below.
Try before you buy
Direct downloads run the full app free before you pay a cent.
We would rather fix it
If something is broken or behaving unexpectedly, tell us — we will work the issue with you either way.
Free trial first
Every direct download of BudgetFLEX™ includes a time-limited free trial, and we don’t ask for a payment method to start it. Take the time to check that the app runs well on your system and does what you need before you buy a license.
30-day money-back guarantee
Ask for a refund within 30 days of your purchase and we’ll send your money back in full to your original payment method. Any reason is a good enough reason — no justification required, and there are no conditions, qualifiers, or exceptions.
Past 30 days? Still write to us. We read every request, and we honor billing corrections and statutory refund rights as required by applicable law.
How to request a refund
Email us at budgetflexsupport@flexec.com with your order or receipt number and the email address you used at checkout. We usually reply within two business days. Refunds go back to your original payment method and typically land within 5–10 business days, depending on your bank.
Purchases through Paddle
Purchases made on budgetflex.app are handled by Paddle.com as the merchant of record, so refunds are issued by Paddle under the Paddle buyer terms — which also give you a 30-day window. You can contact Paddle directly about a transaction, or just ask us and we’ll arrange it for you.
App store purchases
If you bought BudgetFLEX™ through the Microsoft Store or Mac App Store, that store is the merchant and its refund policy applies, so we aren’t able to issue those refunds ourselves — please request them through the store. Keep in mind that store purchases don’t include the free trial.
We still fix problems
A refund is always available, but it isn’t our first answer. If something is broken or behaving unexpectedly, tell us — we’d rather fix it and keep you as a customer.
Chargebacks
Please ask us before filing a chargeback. A refund from us is almost always faster, and we’ll take care of it.
Related policies
This policy sits alongside our Terms of Service. See also our Privacy Policy.